Returns & Exchanges

As a print-on-demand company, SailAway Tees produces products uniquely per order. Therefore, our policies on returns and exchanges are as follows:

• Returns and Exchanges:

  • We do not support returns or exchanges if the customer orders the wrong size, color, or changes their mind.

• Damaged Products or Manufacturing Errors:

  • We offer a free reprint or a refund for damaged products or manufacturing errors.
  • To request a reprint or refund, contact us within 30 days of delivery.
  • Use the “Submit issue” form and include a clear photo of the issue.

• Incorrect Orders:

  • SailAway Tees will not be responsible for reprints or refunds if the customer orders the wrong size or color.

• Unsuccessful Deliveries:

  • For unsuccessful deliveries, you may choose a reprint with an additional charge or a partial refund.

• Print Placement Tolerance:

  • For Direct-to-Garment (DTG) products, a tolerance of 0.5 inches for print placement is allowed. Minor variations in print placement are not considered defects.